TOT-HOM reserves the right to modify prices and shipping costs at any time. TOT-HOM will apply and comply with the price of the product and shipping costs shown on the Site at the time of order confirmation, except in the event of a technical and/or typographical error in the prices. If, due to a system error, the correct price of an item differs from that published on the Site, TOT-HOM will contact the customer to obtain confirmation before shipping the order. Actual shipping costs and applicable VAT will be specified in the order before the customer is asked to confirm their order, also appearing in the Order Confirmation and invoice (if the Customer wishes to receive the invoice). Shipping costs are detailed in the “Shipping Costs and Taxes” section of the Site.
e. Payment Method
TOT-HOM accepts the following payment methods for purchases in the online store:
· Credit card (VISA, MasterCard, American Express, Union Pay…)
· Apple Pay
· Google Pay
· PayPal
For added security, credit card payments will be processed through the 3D Secure system, so you may need to provide your security code on your bank’s website. In compliance with current legislation in Spain, we must issue an invoice for purchases over €3,000. In these cases, we will ask you to provide your NIF/DNI. When placing the order, the Customer must enter the payment details in the corresponding form. TOT-HOM will not store the payment card number or the Customer’s security code.
Payment card holders are subject to validation and authorization checks by the card issuer. If the payment card issuer does not authorize payment to TOT-HOM, the Customer must contact their card issuer to resolve the issue. In such case, TOT-HOM will not be responsible for any delays or non-delivery that occur.
If the user makes payment by credit card, bank details will be transmitted via a secure protocol to the bank responsible for providing the respective remote electronic payment services, without any third party having access to them under any circumstances. Such data will never be used by TOT-HOM except to complete the procedures relating to the purchase, issue the corresponding refunds in case of any returns, and prevent and report to the police in case of fraud being committed or about to be committed. The purchase amount will be charged at the time the order is confirmed and the Order Confirmation is sent to the Customer.
f. Orders
If you place an order through the Site, you must provide the personal information requested, such as delivery address, billing address, and payment information. TOT-HOM reserves the right to reject, cancel, and void orders at any time. TOT-HOM may reject, cancel, or void a Customer’s order if there is an unresolved outstanding conflict regarding payment for a previous order or if there is suspicion that the Customer has engaged in fraudulent activities or, if applicable, has violated these terms.
g. Sales Conditions.
After placing an order through the Site, the Customer will receive a confirmation email containing the order reference number assigned by TOT-HOM, confirming that the order has been received. It is important for the Customer to keep this order reference number in case they need to make inquiries related to it in the future.
All orders are systematically delivered in exclusive special packaging.
h. Delivery Policy
Once the order has been processed and is ready for shipment, TOT-HOM will provide the Customer with a locator number to track the status of the order.
The delivery dates of the Products are approximate, so TOT-HOM will not be liable if, for any reason, delivery cannot be made on the dates mentioned.
TOT-HOM will inform the customer by email when the carrier takes charge of the package. Likewise, the selected transport company will send an email directly to the customer as soon as your order is dispatched with a link to the website www.nacex.es so that you can track it.
You can track the package from the second business day after dispatch. The delivery time is 3 to 5 business days.
If it is impossible to deliver the customer’s order due to their absence at the delivery location, the carrier will leave the shipment at the nearest NACEX Shop, Smart Locker, Drop point, etc., or contact the customer by SMS or email to arrange a new delivery date. Where possible, a shipping notice will be left at the Customer’s address.
i. Product Availability
All orders are subject to product availability. If, at the time of issuing the order, TOT-HOM detects the lack of stock in its warehouses of any of the products included in it, TOT-HOM will try to locate the product by other means that may be available to it. If it is not possible to have such availability, the customer will be notified immediately. In addition, the amount charged for the item not shipped will be refunded to the customer in the following days, by the same means of payment used in the purchase.
j. Right of Return
TOT-HOM offers the customer the possibility to return TOT-HOM’s order, within a period of fifteen (15) natural days from the receipt of the order, with the date on the carrier’s receipt signed by the customer serving as reference.
This buyer’s right of withdrawal shall apply exclusively to those products that are returned in the same condition as the buyer received them, including packaging, labeling, seals, security marks, instructions, and documents. Each product must be returned new and in its original packaging. TOT-HOM will not make any refund if the product has been unsealed, used, or if it has suffered any damage and will be returned to the buyer.
To exercise their right of withdrawal, the customer will communicate their decision to return within the stipulated maximum period of 15 days from the date of delivery by email to recepcion@tot-hom.net, indicating the items and quantities to be returned, as well as the name, postal address, order number, and the customer’s telephone number and email address. TOT-HOM will confirm to the customer by email the receipt of said return decision, as well as compliance with the stipulated deadlines to proceed with the return and obtain the corresponding return documentation and all relevant information for the return.
In any case, the customer must return the products within a maximum period of fifteen (15) natural days from the date of receipt of the ordered Product or Products.
Once TOT-HOM has verified that the deadlines for the return are correct, the following can be done:
· In-Store Return (In Madrid and Barcelona)
The customer can also make the return in person at our stores located in Barcelona and Madrid.
· Return at NACEX point (provinces with this service):
From your personal account, enter “View my orders and make a return.” Remember that when the order contains several items, the operation must be done at once, so you will have to select all the items you want to return. You can return the package to a NACEX point by requesting its label in the email shop@Tot-Hom.net
· Return by NACEX with home collection:
From your personal account, enter “View my orders and make a return.” Remember that you will have to select all the items you want to return.
Once home collection is chosen, prepare the return package. Place the items in packaging to avoid damaging the contents. The returned products must be unused.
Nacex will take care of attaching the return label to the package; you do not have to print anything.
Upon delivery of the package to Nacex, we will process the refund within 15 business days.
· Non-National Returns
You will receive an email indicating the procedure to follow for the return.
No return transportation costs will be refunded by TOT-HOM to the customer if the customer does not use the return methods made available by TOT-HOM.
In the event of a product being returned, the Customer is the only person entitled to receive the refund. Under no circumstances will the recipient of a gift be entitled to receive the refund.
Once we have accepted your return, the refund will be completed using the original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.
You can consult the return rates here:
k. Other Information
The digital production of our website has been carried out in our facilities with the greatest effort and care. However, due to different device configurations, we cannot guarantee that the color of the item exactly matches the color seen on a screen.
l. Miscellaneous Provisions
Jurisdiction and Applicable Law. The provisions of these Sales Conditions shall be governed by the laws of Spain. Likewise, the contract for the purchase of the Products and any disputes or claims related thereto shall be governed by the laws of Spain. Except as provided by law, the Customer and TOT-HOM agree that the courts of Barcelona (Spain) shall have exclusive jurisdiction.
Note: In the event of any inconsistency, discrepancy, or divergence of interpretation between the Spanish version and any other version in other languages of this publication, the Spanish version shall prevail.
